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ITSM Process Design & Implementation

Fox ITSM recognizes that in today’s world it is critical that processes are well designed and accurately represent, enable and support the services provided within an IT organisation. Our Fox ITSM consultants work hand-in-hand with your teams to design and improve process efficiency and quality, resulting in the improvement in the way tasks are performed and their respective outcomes. We assist by identifying improvement areas relating to the way processes are currently being performed and engineer an improved way of carrying out the processes. Fox ITSM leverage the Process model depicted below to ensure all process elements are covered in any design or engineering activity.

Process Toolkits

Overview

Where required Fox ITSM will utilise and provide our Process Design toolkits that assist in the design and management of IT Governance and Service Management processes and the implementation of Service Management tools. Based on ITIL® best practice processes, but also incorporating other related standards and practices such as ISO/IEC 20000 provides customizable toolkits onto which organisations can map and build their own process models.

Easy to use and understand

Process Workflows in swimlane format and text are combined to illustrate processes and provide a reference that can be easily accessed, maintained and understood.

There is no expensive annual license fee – just a one off cost. Our toolkits utilise software that most organisations will already possess and can easily use i.e. MS Word, Excel and visio.

Documents and templates

A key accelerator on the process implementation path (whilst at the same time helping to reduce costs) is the use of the included documents and templates, such as: Service Level Agreement, Operational Level Agreement, Service Catalogue, Availability Plan, Capacity Plan, ISO20000 policies, example job descriptions, metrics & KPIs, etc.

GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia
Johannesburg
1638

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ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT® 5 and ISO/IEC20000 training is provided by IT Training Zone Ltd, accredited by APMG Examination Institute. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.