Request a Quote
Download Booking Form
Contact Us

SOLUTIONS

SOLUTIONS &
SERVICES

551d479f958167ad6e90bc76_circlecut.png

Solution Overview

ITIL®, COBIT® and ISO/IEC20000® process compliant applications deliver a combination of ITSM process enablement, continual service improvement, functionality, flexibility and scalability with powerful business analytics. Our software can be exploited by any organisation and department providing service and support, including IT, Shared Services, HR, Fleet, Facilities and Financial Services.

Fox IT Service Management South Africa is an authorised Marval Service Management Reseller.

MSM (Marval Service Management)

MSM (Marval Service Management) is an advanced, feature rich, process based, integrated IT Service Management software solution, designed to improve quality of service, productivity, customer experience and reduce costs.

Overview

MSM (Marval Service Manament) is a 100% web-based solution, developed using the .NET technology platform, incorporates the functionality rich features of previous versions of MSM. This allows us to deliver a zero footprint, thin client solution to any browser enabled desktop; reducing the total cost of ownership and addressing the growing need for support staff to be "support enabled", wherever they are in the organisation. MSM delivers the ultimate combination of IT Service Management process enablement, continual service improvement, functionality, flexibility and scalability.

Deployment Methods

Multiple deployment methods of MSM give customers real choice and flexibility. Whether it is an on-premise or fully hosted 'Pay As You Go' Software as a Service (SaaS) solution, MSM delivers on speed, functionality and performance.

Solution Variants

There are three variants of MSM to cater for your current needs. When you are ready to progress - as your service offering matures and requirements increase - your investment is protected with our smooth and seamless product upgrade path.

MSM ESSENTIAL

An entry level Service Management solution enabling you to log, manage and track Incidents and requests, with basic service level management and asset management functionality.

MSM EXPERT

A fully integrated IT Service Management solution that enables and automates 11 critical service management processes for your service organisation.

MSM EXTREME

An advanced fully integrated IT Service Management solution that build on the capabilities of MSM Expert to provide additional Availability, Capacity and IT Service Continuity Management functionality, with advanced Financial Management Reporting.

Request for Information or Quotation

Simply complete the form below and we'll get the relevant Information sent to you.
Alternatively drop us an e-mail at  info@foxitsm.co.za  and we'll be more than happy to assist.

Personal information

First Name*
Last Name*
Email*
Company*
Phone Type*
Phone Number*

message / requirements ?

Message Title*
Message:

GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia
Johannesburg
1638

REQUEST COURSE SCHEDULE & PRICING

All Rights Reserved - Copyright © 2017 Fox ITSM South Africa
ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT® 5, SIAM® and ISO/IEC20000 training is provided by IT Training Zone Ltd, accredited by APMG Examination Institute. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.