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ITIL®
COURSES

ITIL® Awareness

Half-day single organisation course.

Overview

This ITIL Awareness course provides a general introduction to what is IT Service Management and how ITIL best practices can contribute to Business/IT alignment.

Objectives

To increase awareness of the need for change in service provision and to give an introduction to the ITIL® Service Lifecycle. The course helps to remove barriers and conflict and helps staff to work together for the benefit of the core business.

Who should attend?

The course is aimed at all levels and functions within the total IT service development and provision life cycle. It is also of value to customers/end users who need to interface with the IT department.

Customization

An element of customization is possible within the standard price. Additional value is obtained by a sponsoring manager opening and closing the course.

Content – Topics covered include:

Introduction to IT Service Management

What is Service Management and why is it important to your business? What benefits can an organisation gain; what are the dangers of not implementing IT Service Management?

The Influence of IT Service Management

A brief description of the history of IT Service Management and its development and influence. Generic coverage of support tools and their importance is also covered.

Service Management Lifecycle Stages & Processes

An overview of the Five ITIL Lifecycle Stages and key Service Management processes and how they can aid the delivery of IT services which underpin and support core business objectives & outcomes.

The Core ITIL Lifecycle Stages are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Achieving a Service Culture

How does the underlying culture add value to the services provided? What are the challenges in implementing a service culture and how might these be addressed?

Implementing IT Service Management

Strategies available for implementing Service Management and how to chose the right one for your organisation. How to select Service Management ‘champions’. A brief look at types of implementation projects. Practical advice on implementing a Service Management culture covering planning, organisation structure, commitment, communication and reviews.

Examination

There is no examination for this course.

Pricing

  1. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (private)

ZAR 3,995 (Per Group)

N/A

ZAR 3,995 (Per Group)

Schedule

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Delivery Options

  1. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)

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Alternatively drop us an e-mail at info@foxitsm.co.za and we'll be more than happy to assist.

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Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (CONTACT) - Self Paced Learning in the Cloud followed by contact time with our trainer for exam prep, revision and the exam
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Johannesburg
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