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ITIL CSI Course

The ITIL CSI (Continual Service Improvement) course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (ITIL CSI) and the management and control of the activities and techniques within the CSI lifecycle stage. Additionally the ITIL CSI course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL Service Lifecycle.

Objectives

The purpose of the ITIL CSI course is to obtain knowledge on ITIL concepts and terminology. The course looks at activities that may be implemented to enhance the quality of IT services and service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in CSI. It also aims to give a detailed management/business level understanding of the ITIL CSI phase lifecycle as documented in the ITIL CSI Publication, and how it may be implemented to enhance the quality of IT service provision within an organisation.

The course aims to explain the roles and justify the need of CSI in the Service Lifecycle and prepares delegates for the ITIL® Lifecycle examination in Continual Service Improvement.

Who should attend?

The course is suitable for individuals who require a deeper understanding of the CSI stage of the Service Lifecycle, and offers a natural career development path for practitioner staff who already hold the ITIL® Foundation Certificate.

Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

Pre-requisites

Students wishing to attend this course and take the examination must fulfil the following requirements:

  • Hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
  • Attend an accredited training course

In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience.

Structure

The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.

Content

The course will cover:

  • The main principles and objectives of CSI
  • Challenges, Critical Success Factors and Risks
  • The overall process of CSI itself
  • The methods and Techniques of CSI such as Benchmarking, Assessment, the Balanced Scorecard and the Deming cycle
  • Organizational issues concerned with CSI
  • Technology considerations related to CSI
  • The activities commonly performed in the CSI arena
  • Assessing Critical Success Factors and Managing Risk in CSI

Documentation

Delegates will be issued with a course workbook, in-course hand-outs and other relevant material.

Examination

The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Successful delegates will be awarded the ITIL Intermediate Qualification: Continual Service Improvement Certificate.

The qualification is free standing, but also counts as 3 credits towards the ITIL Expert Certification.

Pricing

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (Public)

ZAR 6,295

ZAR 2,095

ZAR 8,390

CLOUD-TRAINER (Online)

ZAR 4,295

ZAR 2,095

ZAR 6,390

CLASSROOM-TRAINER (private)

Schedule

Course

location

date From

date to

ITIL® CSI (CLASS-TRAINER)

Johannesburg

12/06/2017

15/06/2017

ITIL® CSI (CLASS-TRAINER)

Johannesburg

26/09/2017

29/09/2017

ITIL® CSI (CLASS-TRAINER)

Johannesburg

04/12/2017

07/12/2017

ITIL® CSI (CLASS-TRAINER)

Johannesburg

26/02/2018

01/03/2018

Delivery Options

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support
  4. CLOUD-TRAINER (CONTACT) – Online Self Study courses with face-to-face contact time for exam preparation, followed by the official exam.

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"Delivery options to suit your individual Learning requirements"

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Course Location (CLASSTRAINER only)

Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (CONTACT) - Self Paced Learning in the Cloud followed by contact time with our trainer for exam prep, revision and the exam
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