This accredited ITIL Foundation certification course is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL IT Service Management lifecycle. It covers the links between the lifecycle stages, the processes used and their contribution to IT Service Management practices. The ITIL Foundation course also covers the core principles behind ITIL IT service management and leads to an examination that provides 2 credits that count towards the ITIL Expert qualification. Successfully passing the ITIL Foundation examination is an essential pre-requisite for further ITIL intermediate level examinations.
Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.
To help students define the concept of a service and comprehend and explain the concept of service management as a practice.
To help the students understand the value of the ITIL service lifecycle, how the ITIL processes integrate with each other throughout the lifecycle, and explain the objectives, scope and business value for each phase in the lifecycle.
The purpose of this unit is to help students understand key terminology and b able to explain the key concepts of service management.
To help students comprehend and account for the key principles and models of service management.
To help the students understand how the service management processes within service strategy, service design, service transition, service operation and continual service improvement contribute to the ITIL service lifecycle approach. The course also covers the high-level objectives, scope, basic concepts, activities and challenges for four core ITIL processes.
To help the students explain the role, objectives and organizational structures of the service desk function, and to state the role, objectives and overlap of technical management, application management and IT operations management.
To help the students account for, and to be aware of, the responsibilities of some of the key roles in service management. Specific roles covered are process owner, process manager, process practitioner and service owner.
To help the students understand how service automation assists with enabling and integrating service management processes.
Although there are no pre-requisites for the ITIL Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.
Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.
There are no specific pre-reading requirements.
The qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. For delegates attending Classroom based training, the examination takes place on the final day of the course at our training centre. Successful delegates will be awarded the ITIL Foundation Certificate in IT Service Management. The qualification is a mandatory pre-requisite for ITIL practitioner and intermediate qualifications and counts 2 credits towards the ITIL Expert Certification.
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