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ITIL Foundation Course

Why not upgrade and attend our high value ITIL Fast-Track Practitioner Course Package.

Overview

This accredited ITIL Foundation certification course is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL IT Service Management lifecycle. It covers the links between the lifecycle stages, the processes used and their contribution to IT Service Management practices. The ITIL Foundation course also covers the core principles behind ITIL IT service management and leads to an examination that provides 2 credits that count towards the ITIL Expert qualification. Successfully passing the ITIL Foundation examination is an essential pre-requisite for further ITIL intermediate level examinations.

Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

Course Content

The course will cover:

Service management as a practice

To help students define the concept of a service and comprehend and explain the concept of service management as a practice.

The ITIL service lifecycle

To help the students understand the value of the ITIL service lifecycle, how the ITIL processes integrate with each other throughout the lifecycle, and explain the objectives, scope and business value for each phase in the lifecycle.

Generic concepts and definitions

The purpose of this unit is to help students understand key terminology and b able to explain the key concepts of service management.

Key principles and models

To help students comprehend and account for the key principles and models of service management.

Processes

To help the students understand how the service management processes within service strategy, service design, service transition, service operation and continual service improvement contribute to the ITIL service lifecycle approach. The course also covers the high-level objectives, scope, basic concepts, activities and challenges for four core ITIL processes.

Functions

To help the students explain the role, objectives and organizational structures of the service desk function, and to state the role, objectives and overlap of technical management, application management and IT operations management.

Roles

To help the students account for, and to be aware of, the responsibilities of some of the key roles in service management. Specific roles covered are process owner, process manager, process practitioner and service owner.

Technology and architecture

To help the students understand how service automation assists with enabling and integrating service management processes.

Who should attend?

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
  • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Pre-requisites

Although there are no pre-requisites for the ITIL Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.

Documentation

Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.

Pre-reading

There are no specific pre-reading requirements.

Examination

The qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. For delegates attending Classroom based training, the examination takes place on the final day of the course at our training centre. Successful delegates will be awarded the ITIL Foundation Certificate in IT Service Management. The qualification is a mandatory pre-requisite for ITIL practitioner and intermediate qualifications and counts 2 credits towards the ITIL Expert Certification.

Pricing

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (Public)

ZAR 3,395

ZAR 1,695

ZAR 5,090

CLOUD-TRAINER (Online)

ZAR 2,995

ZAR 1,695

ZAR 4,690

CLASSROOM-TRAINER (private)

Schedule

Course

location

date From

date to

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

12/06/2017

14/06/2017

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

10/07/2017

12/07/2017

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

14/08/2017

16/08/2017

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

11/09/2017

13/09/2017

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

09/10/2017

11/10/2017

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

13/11/2017

15/11/2017

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

11/12/2017

13/12/2017

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

15/01/2018

17/01/2018

ITIL® Foundation (CLASS-TRAINER)

Johannesburg

12/02/2018

14/02/2018

Delivery Options

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support
  4. CLOUD-TRAINER (CONTACT) – Online Self Study courses with face-to-face contact time for exam preparation, followed by the official exam.

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"Delivery options to suit your individual Learning requirements"

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Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (CONTACT) - Self Paced Learning in the Cloud followed by contact time with our trainer for exam prep, revision and the exam
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