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ITIL®
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ITIL MALC Course

This ITIL MALC (Managing Across the Lifecycle) course brings together the full essence of a Lifecycle approach to service management as documented in the ITIL Service Lifecycle core publications, and consolidates the knowledge gained to-date across the qualification scheme. The course is compulsory for those wishing to gain the ITIL® Expert qualification and is worth 5 credits.

Objectives

This course will be your final step in achieving the ITIL Expert qualification.

Pre-requisites

Students wishing to attend this course and take the examination must fulfil the following requirements:

Content

This ITIL MALC (Expert) certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:

  • Introduction to IT Service Management Business & Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Managerial Functions
  • Understanding Organizational Challenges
  • Lifecycle Project Assessment
  • Understanding Complementary Industry Guidance

Documentation

Delegates will be issued with a course workbook, in-course hand-outs and other relevant material.

Examination

The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification. Ten (10) multiple choice, gradient-scored questions based upon a single case study, issued in advance, with additional short scenarios to provide additional context for each question. The examination will consist of a complex multiple choice, closed book paper, to be completed within 120 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 150 minutes to allow use of a dictionary.) The pass mark required is 70% or more.

Pricing

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (Public)

ZAR 8,295

ZAR 2,095

ZAR 10,390

CLOUD-TRAINER (Online)

ZAR 7,295

ZAR 2,095

ZAR 9,390

CLASSROOM-TRAINER (private)

Schedule

Course

location

date From

date to

ITIL® MALC (CLASS-TRAINER)

Johannesburg

05/06/2017

09/06/2017

ITIL® MALC (CLASS-TRAINER)

Johannesburg

30/10/2017

03/11/2017

ITIL® MALC (CLASS-TRAINER)

Johannesburg

26/02/2018

02/03/2018

Delivery Options

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support
  4. CLOUD-TRAINER (CONTACT) – Online Self Study courses with face-to-face contact time for exam preparation, followed by the official exam.

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"Delivery options to suit your individual Learning requirements"

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Alternatively drop us an e-mail at info@foxitsm.co.za and we'll be more than happy to assist.

Personal information

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Last Name*
Email Address*
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Number of Delegates / Attendees*
Course Location (CLASSTRAINER only)

Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (CONTACT) - Self Paced Learning in the Cloud followed by contact time with our trainer for exam prep, revision and the exam
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