Request a Quote
Download Booking Form
Contact Us

training

ITIL®
COURSES

ITIL® Overview for Senior Management

Half-day single organisation course

Overview

This course provides a management level ITIL overview of IT Service Management, illustrating the significant contribution closer Business/IT alignment can make to increased efficiency and effectiveness. A summary of each ITIL Service Management process is covered; approaches to implementation are explored, as well as methods for achieving a service culture. The course also explores the role of IT, key performance indicators, and how an integrated approach to Service Management delivers increased service availability and quality, whilst reducing operating costs, in line with business requirements.

Objectives

To provide managers with awareness, reinforced with practical guidance, on how Service Management best practice can increase the value of IT’s contribution to the core business.

Who should attend?

Any manager involved with the procurement, exploitation and management of IT, and/or is dependent on IT, as a major contributor to increased business efficiency and effectiveness.

Structure

The ITIL overview course opens with a session exploring the role of IT in achieving your organisation’s vision and business objectives, and how its effectiveness will be measured.

The remainder of this ITIL overview course builds on points raised during the opening session, and on how Service Management can help to deliver business focused services. The course encourages delegates to examine and question existing working practices and culture.

Content - Topics Covered Include:

Introduction to IT Service Management

What is Service Management and why is it important to your business? What benefits can an organisation gain; what are the dangers of not implementing IT Service Management?

The Influence of IT Service Management

A brief description of the history of IT Service Management and its development and influence. Generic coverage of support tools and their importance is also covered.

Service Management Processes

An overview of the key Service Management processes and how they can aid the delivery of IT services which underpin and support core business objectives & outcomes

Achieving a Service Culture

How does the underlying culture add value to the services provided? What are the challenges in implementing a service culture and how might these be addressed?

Implementing IT Service Management

Strategies available for implementing Service Management and how to chose the right one for your organisation. How to select Service Management ‘champions’. A brief look at types of implementation projects. Practical advice on implementing a Service Management culture covering planning, organisation structure, commitment, communication and reviews.

Examination

There is no examination for this course.

Pricing

  1. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (private)

ZAR 3,995 (Per Group)

N/A

ZAR 3,995 (Per Group)

Schedule

Course

location

date From

date to

ITIL® Overview for Senior Management

Delivery Options

  1. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)

Click Icons for More Info

"Delivery options to suit your individual Learning requirements"

Request for Information or Quotation

Simply complete the form below and we'll get the relevant Information sent to you.
Alternatively drop us an e-mail at info@foxitsm.co.za and we'll be more than happy to assist.

Personal information

First Name*
Last Name*
Email Address*
Company*
Phone Type*
Phone Number*
Number of Delegates / Attendees*
Course Location (CLASSTRAINER only)

Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (CONTACT) - Self Paced Learning in the Cloud followed by contact time with our trainer for exam prep, revision and the exam
QUOTE ME ON ALL DELIVERY OPTIONS

message / requirements ?

Message:

GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia
Johannesburg
1638

REQUEST COURSE SCHEDULE & PRICING

All Rights Reserved - Copyright © 2017 Fox ITSM South Africa
ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT® 5, SIAM® and ISO/IEC20000 training is provided by IT Training Zone Ltd, accredited by APMG Examination Institute. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.