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ITIL®
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ITIL RCV Course

The ITIL RCV (Release, Control & Validation) course provides, tests and validates knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The course and associated examination are free-standing and form part of the ITIL intermediate capability stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.

Objectives

The ITIL RCV Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply ITIL RCV practices in the service management lifecycle and specifically in the following key ITIL RCV process, role and function areas:

  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment management
  • Request fulfilment
  • Change evaluation
  • Knowledge management
  • Roles and responsibilities
  • Technology and implementation

Who should attend?

The course and examination are suitable for:

  • Individuals who require a deep understanding of the ITIL RCV processes and how they may be used to enhance the quality of IT service support within an organization
  • IT professionals who are working within an organization which has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
  • Staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.

Pre-requisites

Students wishing to attend this course and take the examination must fulfil the following requirements:

  • Hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
  • Attend an accredited training course

In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience.

Structure

The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.

Content

The course will cover:

Introduction to release, control and validation

The purpose and objectives of the service transition phase and the role that RCV plays within that phase and within the service lifecycle. Developing a transition strategy and planning and coordinating service transition activities, including associated roles and responsibilities

Change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, knowledge management

The purpose, objectives, scope and importance of each process to generate business value. Process policies, principles, concepts, activities, methods and techniques in relation to RCV practices and efficient use of process metrics

Release, control and validation roles and responsibilities

Service transition roles and responsibilities and their relationship to RCV practices. Specific process roles and functions that are responsible for executing each step of the process

Technology and implementation considerations

Technology and implementation considerations for release, control and validation and the relationship to other lifecycle stages.

Documentation

Delegates will be issued with a course workbook, in-course hand-outs and other relevant material.

Examination

The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Successful delegates will be awarded the ITIL Intermediate Qualification: Release, Control and Validation Certificate.

The qualification is free standing, but also counts as 4 credits towards the ITIL Expert Certification.

Pricing

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (Public)

ZAR 7,295

ZAR 2,095

ZAR 9,390

CLOUD-TRAINER (Online)

ZAR 5,295

ZAR 2,095

ZAR 7,390

CLASSROOM-TRAINER (private)

Schedule

Course

location

date From

date to

ITIL® RCV (CLASS-TRAINER)

Johannesburg

19/06/2017

23/06/2017

ITIL® RCV (CLASS-TRAINER)

Johannesburg

09/10/2017

13/10/2017

ITIL® RCV (CLASS-TRAINER)

Johannesburg

19/02/2018

23/02/2018

Delivery Options

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support
  4. CLOUD-TRAINER (CONTACT) – Online Self Study courses with face-to-face contact time for exam preparation, followed by the official exam.

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"Delivery options to suit your individual Learning requirements"

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Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (CONTACT) - Self Paced Learning in the Cloud followed by contact time with our trainer for exam prep, revision and the exam
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