The ITIL Service Strategy course provides, tests and validates knowledge on industry practices in service management as documented in the ITIL Service Strategy publication. The course and associated examination are free-standing and form part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 3 points.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this ITIL Service Strategy certificate:
The course and examination are suitable for:
Students wishing to attend this course and take the examination must fulfil the following requirements:
In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience.
The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.
The course will cover:
The purpose, objectives and scope service strategy and its relationship to the other service lifecycle stages
The elements of service strategy that are necessary to understand, use and apply the processes within service strategy to create business value
The managerial and supervisory aspects of the ITIL processes covered in the service strategy stage, excluding the day-to-day operation of processes covered in the ITIL Intermediate Capability modules
The strategic level concepts of governance as it relates to service strategy
The concepts of organizational considerations relating to service strategy
Technology considerations for service strategy including service automation, analytics and technology interfaces
The ITIL approach for implementing service strategy
The challenges and risks facing service strategy and service strategy critical success factors (CSFs)
Delegates will be issued with a course workbook, in-course hand-outs and other relevant material.
The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Successful delegates will be awarded the ITIL Intermediate Qualification: Service Strategy Certificate.
The qualification is free standing, but also counts as 3 credits towards the ITIL Expert Certification.
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