Request a Quote
Download Booking Form
Contact Us

training

ITIL®
COURSES

ITIL Service Transition Course

The ITIL Service Transition course provides, tests and validates knowledge on industry practices in service management as documented in the ITIL Service Transition publication. The course and associated examination are free-standing and form part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 3 points.

Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this ITIL Service Transition certificate:

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks

Who should attend?

The course and examination are suitable for:

  • Individuals who require a detailed understanding of the ITIL service transition stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a service transition environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Pre-requisites

Students wishing to attend this ITIL Service Transition course and take the examination must fulfil the following requirements:

  • Hold the ITIL Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
  • Attend an accredited training course

In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience.

Structure

The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.

Content

The course will cover:

Introduction to service transition

The purpose, goals, objectives and scope of service transition, the business value of service transition activities, the context of service transition in the ITIL service lifecycle and the inputs and outputs of service transition

Service transition principles

Aspects of the basic guiding principles of service transition, specifically key policies and principles that enable the implementation of service transition best practice

Service transition processes

The managerial and supervisory aspects of the ITIL processes covered in the service transition stage, excluding the day-to-day operation of the processes (covered in the Release, Control and Validation Capability module)

Managing people through service transitions

A high-level view of the communications and stakeholder management activities which support service transition. Managing communications, commitment, organizational change and stakeholder change. Aspects of organizational roles and responsibilities and how to plan and implement organizational change. Methods, practices and techniques relating to assessing organizational readiness for, and monitoring progress of, organizational change

Organizing for service transition

Roles, responsibilities and organizational structures appropriate within service transition. The organizational context of service transition with a review of the relationship of service transition with other lifecycle phases

Technology considerations

Technology’s role in service transition and how it should be “designed in”. The mechanisms for maintaining and maximizing benefit from the technology, from enterprise-wide tools through to more specific IT Service Management technology and support tools

Implementing and improving service transition

The implementation and improvement of service transition in an organization

Challenges, critical success factors and risk

The challenges and critical success factors (CSFs) facing service transition and how risk mitigation contributes to service transition

Documentation

Delegates will be issued with a course workbook, in-course hand-outs and other relevant material.

Examination

The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Successful delegates will be awarded the ITIL Intermediate Qualification: Service Transition Certificate.

The qualification is free standing, but also counts as 3 credits towards the ITIL Expert Certification.

Pricing

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (Public)

ZAR 6,295

ZAR 2,095

ZAR 8,390

CLOUD-TRAINER (Online)

ZAR 4,295

ZAR 2,095

ZAR 6,390

CLASSROOM-TRAINER (private)

Schedule

Course

location

date From

date to

ITIL Service Transition(CLASS-TRAINER)

Johannesburg

14/08/2017

17/08/2017

ITIL Service Transition(CLASS-TRAINER)

Johannesburg

30/10/2017

02/11/2017

ITIL Service Transition(CLASS-TRAINER)

Johannesburg

12/02/2018

15/02/2018

Delivery Options

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support
  4. CLOUD-TRAINER (CONTACT) – Online Self Study courses with face-to-face contact time for exam preparation, followed by the official exam.

Click Icons for More Info

ITIL Service Transition Classtrainer public Image
ITIL Service Transition Classtrainer private Image
ITIL Service Transition Cloudtrainer DIY Image
ITIL Foundation Cloudtrainer CONTACT Image

"Delivery options to suit your individual Learning requirements"

Request for Information or Quotation

Simply complete the form below and we'll get the relevant Information sent to you.
Alternatively drop us an e-mail at info@foxitsm.co.za and we'll be more than happy to assist.

Personal information

First Name*
Last Name*
Email Address*
Company*
Phone Type*
Phone Number*
Number of Delegates / Attendees*
Course Location (CLASSTRAINER only)

Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (CONTACT) - Self Paced Learning in the Cloud followed by contact time with our trainer for exam prep, revision and the exam
QUOTE ME ON ALL DELIVERY OPTIONS

message / requirements ?

Message:

GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia
Johannesburg
1638

REQUEST COURSE SCHEDULE & PRICING

All Rights Reserved - Copyright © 2017 Fox ITSM South Africa
ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT® 5, SIAM® and ISO/IEC20000 training is provided by IT Training Zone Ltd, accredited by APMG Examination Institute. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.