Advisory & Coaching
Overview
Fox ITSM has has assisted many clients improve their capabilities. Our advisory and coaching services take a pragmatic, human-centric results-oriented approach applying over 25 man years of knowledge of how people, process and technology enable and improve Governance and Service Management.
- Deploy our unique consulting services & implementation toolkits decreasing transformation adoption time.
- Tailor engagements to address key business concerns and objectives.
- Incorporate Best Practice Frameworks and standards as required to enable your outcomes.
We begin by discussing and understanding exactly what your objectives and outcomes are, what they look like, feel like and how you describe them and why they are important.
We then gain an understanding of your current enablers such as practices and procedures, policies, systems, data, infrastructure, team skills, organisational structure with our Assessment services.
We then work with you to design, develop and streamline the necessary enablers using our unique best practice Process Design and Implementation Services or our world class Coaching and Advisory Service.
Our focus then moves to ensuring you have the appropriate tools and technologies to enable your people and processes to achieve their stated goals and objectives.
The result is a tailored and customised, results orientated approach to improvement.
Coachng and Advisory Services
Assessments
Fox ITSM Assessments provide an independent, objective view of your enablers and capabilities. The approach enables the production of a comprehensive report and improvement road map that underpins the achievement of specified objectives using industry recognised best practices, methodologies and standards as required.
Design & Implementation
The FoxITSM Design and Implementation approach ensures stakeholder needs and requirements are fully understood using our Design Thinking methodology. The relevant enablers such as practices, procedures, policies, systems, data, infrastructure, team skills and organisational structure are collaboratively designed and aligned to achieve your stated objectives.
Advisory & Coaching
Fox ITSM coaching provides you with on-going access to our team of Subject Matter Experts (SMEs) to support your design, implementation and improvement initiatives. The assigned Fox ITSM Coach will mentor, coach and collaboratively guide you and your team.