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Consulting Services Overview

Fox ITSM consulting services have helped many clients better control and manage their IT Governance, Services, Infrastructure and improve their overall IT governance and service management capabilities. Our consulting takes a pragmatic, results-oriented approach applying over 15 man years of knowledge of how people, process and technology enable and improve IT Governance and Service Management.

We begin by understanding your current baseline IT Governance and Service Management practices and business objectives with our Assessment services. We then design, develop and streamline your processes and procedures using our unique best practice Process Design and Implementation Services or our world class Coaching and Advisory Service. Our focus then moves to ensuring you have the appropriate tools and technologies to enable your people and processes to achieve their stated goals and objectives. The result is a lifecycle approach to service and process management with end-to-end accountability that’s delivered in approximately 50% less time than using traditional consulting methods and techniques.

In delivering consulting engagements Fox ITSM:
  • Deploy our unique consulting services & implementation toolkits decreasing transformation adoption time.
  • Tailor engagements to address key business concerns and objectives.
  • Incorporate ITIL, ISO 20000 and other Best Practice Frameworks and standards as required to meet your business outcomes.

Our Consulting Services Include:

IT Governance & Service Management Assessment services


Fox ITSM Assessment Services provide an independent, objective view of an organisation’s IT Governance & Service Management effectiveness and efficiency. The approach enables the production of a comprehensive report and improvement road map & that underpins the achievement of specified objectives using ITIL best practices, COBIT and the ISO/IEC20000 standard as required...

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Process Design & Implementation


Fox ITSM Process Design and Implementation ensures that Policies, Processes, Procedures, Controls, Metrics, Enablers, Inputs, Outputs and Roles & Responsibilities are efficiently and effectively supporting your specified services or products that are delivered to your Customers. Our unique approach to process design and supporting toolkits enable a right first time approach to process design and implementation...

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Coaching & Advisory Services


The Fox ITSM coaching & advisory service provides customers with on-going access to our team of IT Governance & Service Management Subject Matter Experts (SMEs) to support your implementation and improvement initiatives. The assigned Fox ITSM Consultant will provide advisory and coaching services to your Process Owners, Managers and relevant resources via defined workshops, meetings and coaching sessions.

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Simulation Services


We believe that it is critical for organisations to experience and feel what success is and how it is achieved.  Fox ITSM have world leading Simulations that show our clients just that. Through a highly participative face-to-face experiential 1 day workshop suitable for 8-15 participants and available in a number of industry variants, the Fox ITSM simulation suite is a powerful way to create breakthrough understanding of the benefits of IT Governance...

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GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia

Tel: +27(0)11 5689755


All Rights Reserved - Copyright © 2019 Fox ITSM South Africa
ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT®, SIAM®, DevOps and ISO/IEC20000 training is provided by IT Training Zone Ltd, ATO. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.