ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL 4, a professionally recognised certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL 4 expands previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
Fox ITSM is widely recognized as the accredited ITIL Training provider of choice to our customers in South Africa and across the African continent who are seeking ITIL 4 Certification and practical, experience based advice and guidance. To ensure that we maintain our vision of being the preferred ITIL certification and training provider in the market, we ensure all of our consultants (trainers), materials, venues and examination pass rates remain at a world class level.