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Service Integration and Management (SIAM)

Service Integration and Management (SIAM)

Service Integration and Management (SIAM) Overview

Service Integration and Management (SIAM) skills and knowledge is becoming a must have requirement as more and more companies choose to outsource their IT services with different IT service suppliers to optimize their company processes, services and products. Service Integration and Management (SIAM) provides governance, integration and end to end coordination to ensure the customer organisation gets maximum value from its service providers.

Service Integration and Management (SIAM) is an established approach to managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation/service provider. It aims at seamlessly integrating interdependent services from various internal and external service providers into end to end services in order to meet business requirements.

When services are provided by numerous teams or suppliers, ensuring seamless service delivery to the business or organization being served presents a challenge. To sustain the benefits, strong operational and commercial governance are essential.

The main goal of Service Integration and Management (SIAM) is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business units and functions.

Service Integration and Management Structure

Fox IT Service Management considers knowledge, skills and certification to be core to the success of any enterprise and it’s incumbent IT Service Provider organization. APMG Accredited SIAM training and certification, ensures that you get the most from your human resource investment and that both productivity and efficiency are maximized. SIAM training and certifications are universally recognized by employers as demonstration of a high level of expertise and credibility for individuals and in turn the organizations that employ them. These achievements reflect Fox ITSM’s commitment to providing our customers with quality skills development, enablement, training and certification solutions that demonstrate exceptional depth and breadth.

Course Offerings

SIAM® Foundation

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