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FOX ITSM 
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ITIL cloud-based training goes local

Fox IT Service Management South Africa to introduce ITIL cloud-based training solutions to SADC

A trusted source for accredited ITIL training, Fox IT Service Management South Africa, today announced a partnership with itSM Solutions that will introduce accredited, ITIL cloud-based training solutions to the South African Development Community (SADC).

“These unique, high-value, reduced cost and flexible ITIL training solutions increase the value proposition to organisations and students in terms of cost, class preparation, content retention and exam readiness,” states Ian Clark, Regional Managing Director of Fox ITSM South Africa. Clark adds: “The addition of these solutions to our regional Education Services Portfolio enables customers to meet their individual, or organisation-specific, ITIL ITSM certification goals, while benefiting from additional, alternative learning options to our established classroom-based training.”

Rick Lemieux, Managing Partner, itSM Solutions, added: “IT professionals across the globe have been looking for accredited training solutions that combine the flexibility of e-learning with mentoring value, and where required, access to a personal instructor to lead them through the programme. With the help of Fox ITSM South Africa, we are proud to be able to bring these high-value training solutions to the South African Development Community.”

Clark finalises by stating: “Fox IT Service Management now has a wide range of delivery methods to suit all training preferences, and bringing these additional solutions to market has been an objective of the company from the outset. The suite of solutions now includes:

1. CLOUDTRAINER (DIY) – Self-study courses with mentoring support available as required.
2. CLOUDTRAINER (VIP) – A blended programme of self-study, mentoring support and personal one-on-one online tutoring.
3. CLASSROOMTRAINER (Public) – A public schedule of classroom-based training events.
4. CLASSROOMTRAINER (Private) – Onsite, private training courses for individual organisations and their staff.

The methods of training now apply to our full range of ITIL courses, which include:

  • Foundation
  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)
  • Operational Support & Analysis (OSA)
  • Release Control & Validation (RCV)
  • Service Offerings & Agreements (SOA)
  • Planning, Protection & Optimisation (PPO)
  • ITIL Expert – Managing Across the Lifecycle (MALC)

Fox ITSM cloud-based training, features and benefits include:

  • Sixty days’ online access to instructor lectures from your PC or Apple mobile device (from activation of course NOT purchase).
  • Printable student courseware, workbook, training guides, checkpoints and sample exams.
  • Lifetime membership in an online support community.
  • Online or public scheduled examination services.
  • Personalised, student specific scheduled time with an ITIL Expert (VIP option only).
  • Travel budget – zero.
  • Time out of the office – zero.

All Fox ITSM South Africa cloud-based training programmes are available from mid-end May 2012!

GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia
Johannesburg
1638

Tel: +27(0)11 5689755
E-Mail: info@foxitsm.co.za

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