ITIL®, COBIT® and ISO/IEC20000® process compliant applications deliver a combination of ITSM process enablement, continual service improvement, functionality, flexibility and scalability with powerful business analytics. Our software can be exploited by any organisation and department providing service and support, including IT, Shared Services, HR, Fleet, Facilities and Financial Services.
Fox IT Service Management South Africa is an authorised Marval Service Management Reseller.
MSM (Marval Service Management) is an advanced, feature rich, process based, integrated IT Service Management software solution, designed to improve quality of service, productivity, customer experience and reduce costs.
MSM (Marval Service Manament) is a 100% web-based solution, developed using the .NET technology platform, incorporates the functionality rich features of previous versions of MSM. This allows us to deliver a zero footprint, thin client solution to any browser enabled desktop; reducing the total cost of ownership and addressing the growing need for support staff to be "support enabled", wherever they are in the organisation. MSM delivers the ultimate combination of IT Service Management process enablement, continual service improvement, functionality, flexibility and scalability.
Multiple deployment methods of MSM give customers real choice and flexibility. Whether it is an on-premise or fully hosted 'Pay As You Go' Software as a Service (SaaS) solution, MSM delivers on speed, functionality and performance.
There are three variants of MSM to cater for your current needs. When you are ready to progress - as your service offering matures and requirements increase - your investment is protected with our smooth and seamless product upgrade path.
An entry level Service Management solution enabling you to log, manage and track Incidents and requests, with basic service level management and asset management functionality.
A fully integrated IT Service Management solution that enables and automates 11 critical service management processes for your service organisation.
An advanced fully integrated IT Service Management solution that build on the capabilities of MSM Expert to provide additional Availability, Capacity and IT Service Continuity Management functionality, with advanced Financial Management Reporting.