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Training & Education

At Fox ITSM we believe that training, education and skills development are key, and getting you certified in your chosen qualification is a core objective of our expert training team. Our training portfolio covers best practice frameworks and standards such as VeriSM™, ITIL®, COBIT®, SIAM®, ISO/IEC20000, AgilePM®, AgileBA®, Stakeholder Management, Organizational Change Management and DevOps.

We have 3 unique delivery options for most courses and they enable you to learn at your own pace, in an environment that suits you and your unique individual requirements!

Training Courses & Simulations


COBIT Training

COBIT®5 is the only business framework for the governance and management of enterprise IT. COBIT incorporates the latest thinking in enterprise governance and management techniques, and provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems.

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VeriSM Training

VeriSM™ is a service management approach from the organisational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM™ model, it shows organisations how they can adopt a range of management practices (including COBIT, AGILE & ITIL) in a flexible, tailored way. Read More


ITIL Training

The IT Infrastructure Library (ITIL®) is the only comprehensive framework for best practice IT Service Management and is used by thousands of organisations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL® publications and this is now being aligned and integrated with other standards and frameworks.

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Service integration and management Training

SIAM® is an approach to managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation. It aims at seamlessly integrating interdependent services from various internal & external service providers into end-to-end services to meet business requirements.

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Stakeholder Management Training

Identify, influence and lead key people and groups with our Stakeholder Management Certifications. Effective Stakeholder Management (particularly social skills and the ability to influence others) has long been regarded as crucial in achieving positive outcomes and driving benefits through investment in change. Our Fully accredited and certified courses treat this area of competence as central to what constitutes a high performer.

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Change Management Training

Change management is a specialist field that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes. While all changes are unique and all individuals are unique, decades of research shows there are actions we can take to influence people in their individual transitions. Change management provides a structured approach for supporting the individuals in your organization to move from their own current states to their own future states.

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Agile Project Management Training

The AgilePM® guidance and supporting training courses explain how to lay the foundations for successful agile projects and manage an agile project from start to finish. Read More


Agile Business Analysis Training

The Agile Business Analysis (AgileBA®) courses, accredited by the APMG and created in conjunction with TCC and the DSDM Consortium, are designed to give a Business Analyst the skills needed to successfully gather, analyse, validate and champion the requirements throughout an Agile project. Read More


DevOps Training

DevOps (a clipped compound of development and operations) is a term used to refer to a set of practices that emphasizes the collaboration and communication of both software developers and other information-technology (IT) professionals while automating the process of software delivery and infrastructure changes. It aims at establishing a culture and environment where building, testing, and releasing can happen rapidly, frequently, and more reliably. Read More


ISO Training

ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.

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All Rights Reserved - Copyright © 2017 Fox ITSM South Africa
ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT® 5, SIAM®, DevOps Foundation® and ISO/IEC20000 training is delivered in affiliation with ITSM Zone, accredited by APMG and PEOPLCERT Examination Institutes. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.