This ISO20000 Foundation training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000. This Accredited course also prepares delegates for the industry recognised APMG Foundation Certificate.
The ISO20000 Foundation course is aimed at a wide audience of IT Service Management staff of IT Service Providers, internal or external, with an interest in Service Quality Management and ISO 20000.
The combination of the ITIL Foundation and this qualification will provide a firm basis for professionals working in, or preparing to work in an ISO 20000 certified organisation.
Delegates must have experience of IT Service Management.
Delegates are recommended to have as a pre-requisite the Foundation Certificate in IT Service Management (ITIL®) or equivalent knowledge.
The course is based on Quality Management Systems and the ISO 20000 specification. It is delivered in accordance with the APMG accredited course syllabus and certification process. It combines tutorials and practical exercises, reinforced through the trainers’ proven implementation track record.
The course will include:
In addition to a course workbook and in-course hand-outs, delegates are also issued with:
The qualification is based on a 1-hour closed book multiple-choice examination. The exam consists of 40 questions and delegates require 26 marks to pass (65%). Successful delegates will be awarded the APMG ISO/IEC 20000 Foundation Certificate.
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