PoleStar 20000 is the world’s first simulation to address the rising market interest in the ISO/IEC 20000 standard. PoleStar 20000 is a high-impact, energetic simulation which brings quality service management to life in the context of a realistic and exhilarating on-line retail scenario. This unique experiential learning approach can accelerate attainment of the ISO/IEC 20000 certification through creating a shared commitment, understanding and impetus to improve.
To provide delegates with practical experience of how the alignment of business and IT processes, underpinned by good team working, can make a significant contribution to increased business efficiency and effectiveness.
ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. The standard was based on the internationally recognized best practice framework for ITSM, the IT Infrastructure Library (ITIL). ISO/IEC 20000 allows organizations to:
Normally delivered over 5 rounds, the PoleStar simulation introduces ISO/IEC 20000 through gaming dynamics. The simulation structure is designed to reflect the continuous improvement approach as defined by ISO/IEC 20000. In addition, the experience continues between rounds through defined transition phases which require the participants’ engagement in planning for continual service improvements, utilizing the Plan-Do-Check-Act methodology.
The following aspects of service management are considered during each round:
There is no examination for this course.
"Delivery options to suit your individual Learning requirements"