Request a Quote
Download Booking Form
Contact Us



ITIL® Master Certification


To achieve the ITIL Master Qualification the candidate must be able to explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments. To this end Fox ITSM has developed a unique ITIL Masters Mentoring Service to assist and guide delegates through the process and enhance their chances of success through a “right first time” approach.


Every ITIL Master candidate will select a unique range of experience to apply, so there is no fixed syllabus with associated Learning Objectives for this specific ITIL qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate has chosen to address.


To be eligible for the ITIL Master Qualification, candidates must meet or fulfil the following entry criteria:

  • Have attained the ITIL Expert Certification
  • Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

A candidate must ensure they have an extensive base of practical ‘hands-on’ ITIL experience to enable them to demonstrate active involvement in implementation of the practices, in order to meet the requirements for the Qualification.

Structure & Approach

There are 5 stages defined by APM Group in the Masters Qualification process:

  • Stage 1 – Registration
  • Stage 2 – Application Completion
  • Stage 3 – Proposal
  • Stage 4 – The work package
  • Stage 5 – The interview

Fox ITSM provides Mentoring Services to take you through the 5 stages and these are personally overseen by Mr Ian Clark (Managing Director – Fox ITSM SA).


You will be required to complete an Application Form and send this together with your CV and a copy of your ITIL Expert certificate to us. Fox ITSM and our Examination Institute will then review the application and confirm whether or not your application meets the requirements and will be progressed. If the application meets the requirements, and once payment has been taken, you will be registered on our Examination Institute ITIL Master online portal and login details will be sent to you. You will then be required to submit a Proposal. If you are successful at this stage you will then be required to submit a Work Package. The final stage of the Master scheme consists of an Interview with a panel of assessors. On successful completion of the qualification, our examination institute will send you your ITIL Master Certificate and pin.


  1. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)





date From

date to

Request for Information or Quotation

Simply complete the form below and we'll get the relevant Information sent to you.
Alternatively drop us an e-mail at and we'll be more than happy to assist.

Personal information

First Name*
Last Name*
Email Address*
Phone Type*
Phone Number*
Number of Attendees*
Course Location (CLASSTRAINER only)

Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud

message / requirements ?


GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia

Tel: +27(0)11 5689755


All Rights Reserved - Copyright © 2019 Fox ITSM South Africa
ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT®, SIAM®, DevOps and ISO/IEC20000 training is provided by IT Training Zone Ltd, ATO. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.