The ITIL PPO (Planning, Protection and Optimization) course provides, tests and validates knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The course and associated examination are free-standing and form part of the ITIL intermediate capability stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.
The ITIL Certificate in Planning, protection and optimization (ITIL PPO) is intended to enable the holders of the certificate to apply ITIL PPO practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:
The course and examination are suitable for:
Students wishing to attend this course and take the examination must fulfil the following requirements:
In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience.
The ITIL PPO course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.
The ITIL PPO course will cover:
An introduction to the core concepts and terminology used in the lifecycle stages that are related to planning, protection and optimization which include processes from service strategy and service design
The purpose, objectives, scope and importance of each process to generate business value Process policies, principles, concepts, activities, methods and techniques in relation to PPO practices and efficient use of process metrics
Service roles and responsibilities and their relationship to PPO practices and specific process roles and functions that are responsible for executing each step of the process
Technology and implementation considerations for planning, protection and optimization and the relationship to other lifecycle stages, particularly service design, service transition and service operation
Delegates will be issued with a course workbook, in-course hand-outs and other relevant material.
The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Successful delegates will be awarded the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate.
The qualification is free standing, but also counts as 4 credits towards the ITIL Expert Certification.
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