The ITIL RCV (Release, Control & Validation) course provides, tests and validates knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The course and associated examination are free-standing and form part of the ITIL intermediate capability stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.
The ITIL RCV Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply ITIL RCV practices in the service management lifecycle and specifically in the following key ITIL RCV process, role and function areas:
The course and examination are suitable for:
Students wishing to attend this course and take the examination must fulfil the following requirements:
In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience.
The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.
The course will cover:
The purpose and objectives of the service transition phase and the role that RCV plays within that phase and within the service lifecycle. Developing a transition strategy and planning and coordinating service transition activities, including associated roles and responsibilities
The purpose, objectives, scope and importance of each process to generate business value. Process policies, principles, concepts, activities, methods and techniques in relation to RCV practices and efficient use of process metrics
Service transition roles and responsibilities and their relationship to RCV practices. Specific process roles and functions that are responsible for executing each step of the process
Technology and implementation considerations for release, control and validation and the relationship to other lifecycle stages.
Delegates will be issued with a course workbook, in-course hand-outs and other relevant material.
The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Successful delegates will be awarded the ITIL Intermediate Qualification: Release, Control and Validation Certificate.
The qualification is free standing, but also counts as 4 credits towards the ITIL Expert Certification.
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