& education

ITIL® 4 Foundation Level


ITIL 4 Foundation Course

This 2 day ITIL 4 Foundation Course is fully accredited with Axelos and Peoplecert and is the entry level qualification which is designed as an introduction to ITIL 4.  ITIL 4 enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). 

ITIL 4 offers an evolved view of a Service Value System (SVS), which provides a holistic end-to-end view of what it means to contribute to business value, and also integrates concepts from methods such as Organisational Change Management (OCM), Agile and DevOps.

ITIL 4 Foundation Course Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

ITIL 4 Foundation Course Content:

  • A High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value System & Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a specific focus on 18 practices
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

ITIL 4 Service Value System

Who should attend this ITIL 4 Foundation Course?

  • Individuals who require a basic understanding of the ITIL 4 framework and how it may be used to enhance the quality of IT service management within an organization.
  • Anyone working in IT looking for IT Service Management education and an understanding of how to provide business value.
  • Individuals seeking progress toward further ITIL 4 quaifications in IT Service Management for which the ITIL 4 Fundation is a prerequisite.


Although there are no pre-requisites for the ITIL 4 Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.


Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.


There are no specific pre-reading requirements.



The qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. For delegates attending Classroom based training, the examination takes place on the final day of the course at our training centre. Successful delegates will be awarded the ITIL 4 Foundation Certificate in IT Service Management.


Location Duration (Days)
Date From Date To
Johannesburg 2 2020/01/20 2020/01/21
Johannesburg 2 2020/02/10 2020/02/11
Johannesburg 2 2020/03/16 2020/03/17
Johannesburg 2 2020/04/06 2020/04/07
Johannesburg 2 2020/05/07 2020/05/08
Johannesburg 2 2020/06/22 2020/06/23
Johannesburg 2 2020/07/02 2020/07/03
Johannesburg 2 2020/08/24 2020/08/25
Johannesburg 2 2020/09/21 2020/09/22
Johannesburg 2 2020/10/26 2020/10/27
Johannesburg 2 2020/11/16 2020/11/17
Johannesburg 2 2020/12/03 2020/12/04


Delivery Options


  • CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  • CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  • CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

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CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud

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