Training
& Education

ITIL® 4 Advanced Level

Outline

ITIL 4 Specialist - Create, Deliver and Support (CDS) Course

This  ITIL 4 Specialist Create, Deliver and Support Course is fully accredited with Axelos and Peoplecert and prepares you for the exam leading to the ITIL 4 designation: “ITIL 4 Specialist - Create, Deliver and Support ”.

Delivering services that equally meet consumer demand while remaining stable and reliable has become even more critical with the speed of IT change today.  Every service organization needs to create, deliver and support services and understand the skills and competencies that requires.

This module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation, while talking about challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

CDS is not about technical aspects of IT service management. Instead, it takes a higher-level view of what needs to happen across all four dimensions of service management to create and manage effective and streamlined services. Accordingly, this module is geared towards the needs of more experienced ITIL practitioners (for example, team leads, managers, and consultants) responsible for the design, development, delivery and support of IT-enabled and digital products and services.

Course Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

Course Content:

This course covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods.  It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

Who should attend this Course?

  • Organizations hoping to adopt ITIL 4 CDS best practices
  • ITIL 4 students looking to become qualified ITIL 4 Managing Professionals
  • IT managers seeking to expand their ITIL qualifications for the sake of taking on more responsibilities and higher-paying roles
  • ITIL students hoping to complete the ITIL 4 Specialist branch of modules

Documentation

  • Get certified at your own pace
  • 90 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Exam Included

Pre-reading

There are no specific pre-reading requirements.

Examination

Overview

The qualification is based on a 90 minute closed-book online, web-proctored examination of 40 multiple choice questions.  Attendees require 28/40 to pass the exam.

Schedule

This Course can be attended via the following methods:

  1. Online (Cloud-Trainer DIY)

 All of our course delivery is On-Demand to suit your personal schedule and needs. 

Please contact us at info@foxitsm.co.za for more information and pricing.

Delivery Options

Overview

  • CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

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"Delivery options to suit your individual Learning requirements"

Request for Information or Quotation

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Alternatively drop us an e-mail at info@foxitsm.co.za and we'll be more than happy to assist.

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Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (VIRTUAL) - Digital content is combined with a personalized one-on-one online virtual session

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