Training
& Education

ITIL® 4 Advanced Level

Outline

ITIL 4 Specialist - Direct, Plan & Improve (DPI) Course

This  ITIL 4 Specialist Direct, Plan & Improve Course is fully accredited with Axelos and Peoplecert and prepares you for the exam leading to the ITIL 4 designation: “ITIL 4 Specialist - Direct, Plan & Improve”.

This course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.  The course also covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Course Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

Course Content:

With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning.

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC)and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices.

Who should attend this Course?

  • Organizations hoping to adopt ITIL 4 DPI best practices
  • ITIL 4 students looking to become qualified ITIL 4 Managing Professionals
  • IT managers seeking to expand their ITIL qualifications for the sake of taking on more responsibilities and higher-paying roles
  • ITIL students hoping to complete the ITIL 4 Specialist branch of modules

Documentation

  • Get certified at your own pace
  • 90 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Exam Included

Pre-reading

There are no specific pre-reading requirements.

Examination

Overview

The qualification is based on a 90 minute closed-book online, web-proctored examination of 40 multiple choice questions.  Attendees require 28/40 to pass the exam.

Schedule

This Course can be attended via the following methods:

  1. Online (Cloud-Trainer DIY)

 All of our course delivery is On-Demand to suit your personal schedule and needs. 

Please contact us at info@foxitsm.co.za for more information and pricing.

Delivery Options

Overview

  • CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

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"Delivery options to suit your individual Learning requirements"

Request for Information or Quotation

Simply complete the form below and we'll get the relevant Information sent to you.
Alternatively drop us an e-mail at info@foxitsm.co.za and we'll be more than happy to assist.

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Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
CLOUDTRAINER (VIRTUAL) - Digital content is combined with a personalized one-on-one online virtual session

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