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ITIL Certification & Training

What is ITIL?

IT Infrastructure Library (ITIL®) Certification is the only comprehensive framework for best practice IT Service Management, and is used by organisations around the world. Thousands of IT professionals attend accredited ITIL training courses and attain ITIL Certification at many levels on an annual basis. A whole ITIL certification program, philosophy and industry has grown up around the guidance contained within the ITIL® publications, and ITIL is now aligned and integrated with other IT standards and frameworks such as ISO/IEC 20000 and COBIT.

ITIL consists of a series of inter-related books which provide advice and guidance on the delivery and support of quality IT services and supporting IT Service Management Capabilities. ITIL and ITIL Certification has been developed in recognition of organisations’ ever-increasing dependency on IT systems, and the need for best practice frameworks and guidance for IT Governance and Service Management.

ITIL Certification Scheme

The ITIL® Credit System supports the ITIL certification scheme by recognizing your investment in ITIL certifications. Within the ITIL credit system, each ITIL certification has been assigned a specific credit value, based upon its level of ITIL content. Upon successful completion of any ITIL examination recognized under the scheme, a candidate will be awarded both the certification and the credits attached.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from a selection of certifications, including ITIL Practitioner (3 credits), which cover the full spectrum of ITIL best practice. The 17 credits required before Mapping across the Lifecycle (MALC) to advance to ITIL Expert can be earned in any order once the 2 credits for ITIL Foundation have been completed. ITIL Practitioner can be taken immediately after Foundation, or after completing any number of Intermediate modules.

ITIL Certification Scheme Diagram

ITIL Certification and Training with Fox ITSM

Fox ITSM is widely recognized as the accredited ITIL Training provider of choice to our customers in South Africa and across the African continent who are seeking ITIL Certification and practical, experience based advice and guidance.  To ensure that we maintain our vision of being the preferred ITIL certification and training provider in the market, we ensure all of our consultants (trainers), materials, venues and examination pass rates remain at a world class level.

Our fully accredited ITIL Certification courses, workshops,consulting services and solutions help you deliver smarter solutions, services and service management to your customers, on time and within budget.

ITIL Courses

ITIL Foundation

ITIL Foundation Course

ITIL Practitioner

ITIL Practitioner Course
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Tel: +27(0)11 5689755


All Rights Reserved - Copyright © 2017 Fox ITSM South Africa
ITIL® is a Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS Limited. All rights reserved. Accredited online (CLOUD-Trainer) ITIL®, COBIT® 5, SIAM®, DevOps Foundation® and ISO/IEC20000 training is delivered in affiliation with ITSM Zone, accredited by APMG and PEOPLCERT Examination Institutes. The APMG International Agile Project Management and Swirl Device logo is a trademark of The APM Group Limited. AgileBA® is a registered trademark of Dynamic Systems Development Method Ltd and The APMG-International Swirl AgileBA Device is a trade mark of APM Group Ltd. DSDM, Atern, AgilePM and AgileBA are Registered Trade Marks of Dynamic Systems Development Method Limited. The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited. APMG International Sourcing is a trademark of The APM Group Limited. All rights reserved. COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®). SIAM® is a registered trademark.