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ITIL®
COURSES

ITIL 4 Foundation Course

Overview

This accredited 2 day ITIL 4 Foundation certification course is the entry level qualification which is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 offers an evolved view of a Service Value System (SVS), which provides a holistic end-to-end view of what it means to contribute to business value, and also integrates concepts from methods such as Lean IT, Agile and DevOps.

Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

Course Content:

  • A High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a specific focus on 18 practices
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Who should attend?

  • Individuals who require a basic understanding of the ITIL 4 framework and how it may be used to enhance the quality of IT service management within an organization.
  • Anyone working in IT looking for IT Service Management education and an understanding of how to provide business value.
  • Individuals seeking progress toward further ITIL 4 quaifications in IT Service Management for which the ITIL 4 Fundation is a prerequisite.

Pre-requisites

Although there are no pre-requisites for the ITIL 4 Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.

Documentation

Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.

Pre-reading

There are no specific pre-reading requirements.

Examination

The qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. For delegates attending Classroom based training, the examination takes place on the final day of the course at our training centre. Successful delegates will be awarded the ITIL 4 Foundation Certificate in IT Service Management.

Pricing

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)

CLASSROOM-TRAINER (Public)

ZAR 3,395

ZAR 1,695

ZAR 5,090

CLOUD-TRAINER (Online)

ZAR 2,995

ZAR 1,695

ZAR 4,690

CLASSROOM-TRAINER (private)

Schedule

Course

location

date From

date to

ITIL® 4 Foundation

Johannesburg

11/03/2019

12/03/2019

ITIL® 4 Foundation

Johannesburg

15/04/2019

16/04/2019

ITIL® 4 Foundation

Johannesburg

13/05/2019

14/05/2019

ITIL® 4 Foundation

Johannesburg

10/06/2019

11/06/2019

ITIL® 4 Foundation

Johannesburg

10/07/2019

11/07/2019

ITIL® 4 Foundation

Johannesburg

12/08/2019

13/08/2019

ITIL® 4 Foundation

Johannesburg

16/09/2019

17/09/2019

ITIL® 4 Foundation

Johannesburg

14/10/2019

15/10/2019

ITIL® 4 Foundation

Johannesburg

11/11/2019

12/11/2019

ITIL® 4 Foundation

Johannesburg

09/12/2019

10/12/2019

Delivery Options

  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

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ITIL Foundation Cloudtrainer DIY Image

"Delivery options to suit your individual Learning requirements"

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Course Location (CLASSTRAINER only)

Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud
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GEO2 Building
1st Floor Glen Eagle Office Park
Corner Koorsboom & Braambos
Glen Erasmia
Johannesburg
1638

Tel: +27(0)11 5689755
E-Mail: info@foxitsm.co.za

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