This accredited 2 day ITIL 4 Foundation certification course is the entry level qualification which is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 offers an evolved view of a Service Value System (SVS), which provides a holistic end-to-end view of what it means to contribute to business value, and also integrates concepts from methods such as Lean IT, Agile and DevOps.
Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.
Although there are no pre-requisites for the ITIL 4 Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.
Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.
There are no specific pre-reading requirements.
The qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. For delegates attending Classroom based training, the examination takes place on the final day of the course at our training centre. Successful delegates will be awarded the ITIL 4 Foundation Certificate in IT Service Management.
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