The ITIL Foundation & Practitioner course package provides knowledge of the ITIL® terminology, structure, and basic concepts and comprehension of the core principles of ITIL practices for service management. The course also enables organizations and individuals to increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support customers.
The course and examinations are suitable for:
The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and is reinforced through the trainers proven implementation track record.
The course will cover:
A foundation overview of service management as a practice, The ITIL service lifecycle, generic concepts and definitions, key principles and models, processes, functions, roles and technology and architecture.
ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
ITIL Practitioner also covers three key areas that are crucial to the success of any improvement initiative, namely; Organizational Change Management, Communication and Measurement and Metrics.
Delegates will be issued with course workbooks, in-course hand-outs, practical assignments and other relevant material.
Delegates may wish to take both the Internationally recognised ITIL Foundation and the ITIL Practitioner examinations.
The Foundation qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. For delegates attending Classroom based training, the examination takes place on the final day of the course at our training centre. Successful delegates will be awarded the ITIL Foundation Certificate in IT Service Management. The qualification is a mandatory pre-requisite for ITIL practitioner and intermediate qualifications and counts 2 credits towards the ITIL Expert Certification.
The Practitioner examination duration is 1 hour and 45 minutes. The examination is open book, i.e. the ITIL™ Practitioner Best Practice publication is allowed for reference during the examination. The examination is based on a scenario that the candidates will be familiar with from the course and sample papers. Multiple Choice Questions(MCQs) are set based on the context provided by additional information given in the examination. Candidates are expected to achieve a score of 70%, i.e. 28 marks or higher, in order to pass the examination. Successful candidates who pass the ITIL Practitioner Exam receive 3 credits towards the ITIL Expert Certification. Please Note that the ITIL Practitioner qualification is NOT a pre-requisite to attend and write ITIL Intermediate qualifications.
"Delivery options to suit your individual Learning requirements"