Outline

SIAM Foundation Course

This 2.5 day APMG accredited SIAM Foundation Course provides delegates with an understanding of Service Integration and Management (SIAM) in accordance with international standards for SIAM, organisational structures for good governance and good management, roles and responsibilities of the SIAM organisation and the essential SIAM processes. Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating model.

What is Service Integration & Management (SIAM)?

In multi-sourced operating environments services are provided using a combination of people, processes and technologies from a number of organizations, each with a range of contractual obligations and potentially different capabilities to deliver value. One way to address this challenge is through establishing an international standards based, discrete Service Integration and Management system.

An effective SIAM system enables organizations to take advantage of the opportunity and flexibility of multi-sourcing to deliver integrated services to business units and their customers while ensuring good governance, operational management, risk management and regulatory compliance. SIAM requires the planning, design, implementation, operation, monitoring and improvement of services, processes, controls and service providers. It requires the ability to enable service delivery, prompt detection of service events and quick response to service incidents. Operational targets must be set in the context of SIAM policy, service objectives, management obligations and alignment with the core values, objectives and strategic direction of the organization and its customers.

A SIAM system enables an organisation to establish, develop, document, implement, evaluate, maintain and improve an effective and responsive service management system that will assist ensure service providers fulfil their obligations and deliver the quality of services expected.The SIAM system helps determine and manage the external and internal issues that can affect an organisation's ability to achieve the intended outcomes of service integration and management.

The main goal of Service Integration and Management is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business functions.

SIAM Foundation Course Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

SIAM Foundation Course Content

The course will cover:

• Introduction to Service Integration and Management (SIAM)
• SIAM Implementation Roadmap
• SIAM Roles and Responsibilities
• SIAM practices
• Supporting Processes
• SIAM Challenges and Risks
• SIAM and other practices (i.e. ITIL, COBIT, Agile etc.)
  

Who should attend our SIAM Foundation Course?

The course and examination are suitable for:

• SIAM Consultants and Management Consultants
• Service and Service Delivery Managers
• Project, Process and Programme Managers / owners
• Change Managers and Business Change Practitioner
• Commercial and Business Relationship Managers
• Solution Architects

Pre-requisites

Although there are no pre-requisites for the SIAM Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.

Documentation

Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.

Pre-reading

There are no specific pre-reading requirements.