Training
& Education

SIAM® Professional

Outline

SIAM Professional Course

SIAM is ideal for internal or external service providers that use a number of functional units to provide services.  The SIAM professional course  ensures a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

What is Service Integration & Management (SIAM)?

In multi-sourced operating environments services are provided using a combination of people, processes and technologies from a number of organizations, each with a range of contractual obligations and potentially different capabilities to deliver value. One way to address this challenge is through establishing an international standards based, discrete Service Integration and Management system.

An effective SIAM system enables organizations to take advantage of the opportunity and flexibility of multi-sourcing to deliver integrated services to business units and their customers while ensuring good governance, operational management, risk management and regulatory compliance. SIAM requires the planning, design, implementation, operation, monitoring and improvement of services, processes, controls and service providers. It requires the ability to enable service delivery, prompt detection of service events and quick response to service incidents. Operational targets must be set in the context of SIAM policy, service objectives, management obligations and alignment with the core values, objectives and strategic direction of the organization and its customers.

A SIAM system enables an organisation to establish, develop, document, implement, evaluate, maintain and improve an effective and responsive service management system that will assist ensure service providers fulfil their obligations and deliver the quality of services expected.The SIAM system helps determine and manage the external and internal issues that can affect an organisation's ability to achieve the intended outcomes of service integration and management.

The main goal of Service Integration and Management is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business functions.

SIAM Foundation

SIAM professional Course Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

SIAM professional Course Content

The course will cover:

  • Establish a governance framework based on SIAM practices;
  • Perform an organization assessment to better determine and establish a plan and promote improvements;
  • Determine the key elements to perform a SIAM implementation;
  • Design and build up a SIAM model for different environments and organizations;
  • Lead a SIAM implementation;
  • Select different approaches to implement SIAM;
  • Use organizational change management in order to boost the SIAM implementation;
  • Improve the organization's SIAM ecosystem at every stage;
  • Manage and continuously improve multiple processes based on SIAM.

Who should attend our SIAM professional Course?

The course and examination are suitable for:

  • SIAM Consultants and Management Consultants
  • Service and Service Delivery Managers
  • Project, Process and Programme Managers / owners
  • Change Managers and Business Change Practitioner
  • Commercial and Business Relationship Managers
  • Solution Architects

Pre-requisites

Candidates are required to have attended and passed the SIAM Foundation course and examination.

Documentation

Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.

Pre-reading

There are no specific pre-reading requirements.

Examination

Overview

The SIAM foundation exam is a 90-minute, 40 question, multiple-choice exam. You require 65% to pass the exam and attain the SIAM professional Certification.

Schedule

This Course can be attended via the following methods:

  1. Online Self-Paced (Cloud-Trainer DIY)

Delivery Options

Overview

  • CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

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Delivery options

Onsite at your premises for 6 or more people (Class-Trainer Private)
Online Self-Paced (Cloud-Trainer DIY)
Online Instructor Led Virtual Training (Cloud-Trainer Virtual)

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