VeriSM™ is a service management approach from the organisational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM™ model, it shows organisations how they can adopt a range of management practices (including ITIL) in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM™ helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.
The VeriSM™ Foundation course consists of two parts: VeriSM™ Essentials and VeriSM™ Plus, each covering one day of training. VeriSM™ Plus is designed for professionals who already have a certification in (IT) Service Management. You will be awarded a Verism™ Foundation certificate after you succesfully complete the Verism™ Plus exam. Fox ITSM will also be offering one day training on service management principles through thr VeriSM™ Essentials Course. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If they pass the VeriSM™ Plus exam later, they will automatically receive the VeriSM™ Foundation certificate.