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VeriSM Foundation Course

VeriSM Foundation Overview

This 3 day internationally accredited VeriSM Foundation Course helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service. The International Foundation for Digital Competences (IFDC) has developed VeriSM™ - a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.

What is VeriSM?

VeriSM describes a new service management approach from the organisational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organisations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organisational culture, and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, it helps organisations to respond to their consumers and deliver value with integrated service management practices. VeriSM™ shows you how to fit your current, effective ways of working into an overall organisational context and flexibly adopt different management practices to meet different service management situations. The VeriSM™ approach and model puts digital thinking first allowing you to deliver the right product or service at the right time:

  • Define
  • Produce
  • Provide
  • Respond
verism model

VeriSM Foundation Course Structure

Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.

VeriSM Foundation Course Content

Specific Learning Objectives of VeriSM Foundation:
  • The Service Organisation
  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • How to get started.

Who should attend the VeriSM Foundation Course?

The course and examination are suitable for Everyone within a service organization, in particular:

  • Managers – who want to understand how to leverage evolving management practices;
  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
  • Executives – who are accountable for effective service delivery;
  • IT and Non-IT professionals - who need to understand the impact of evolving management practices and new technologies in their role.


Although there are no pre-requisites for the VeriSM Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.


Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.


There are no specific pre-reading requirements.


The qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. Delegates require 26 marks to pass (65%) to achieve VeriSM Foundation Certification. For delegates attending Classroom based training, the examination takes place on the final day of the course at our training centre.


  1. CLASSROOM-TRAINER (Public) - A public schedule of classroom based training events
  2. CLASSROOM-TRAINER (Private) - Onsite, private training courses for individual organizations and their staff (contact us for a quote)
  3. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

Course Delivery Option

Course Fee (Excl VAT)

Examination Fee (Excl Vat)

Total (Excl Vat)


ZAR 3,395

ZAR 1,695

ZAR 5,090


ZAR 2,995

ZAR 1,695

ZAR 4,690





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Delivery Options

  1. CLOUD-TRAINER (DIY) – Online Self Study courses with mentoring support

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Delivery options

CLASSTRAINER (Public) - Public Scheduled Classroom Courses
CLASSTRAINER (Private) - Onsite Private Group Classroom Courses
CLOUDTRAINER (DIY) - Self Paced Learning in the Cloud

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